Privacy Policy
Last updated: 26 February 2026
Cyberstein Robotics Ltd is committed to protecting your privacy. This policy explains how we collect, use, store, and share your personal data when you visit our website or interact with our services, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
For the purposes of data protection law, the data controller is:
Cyberstein Robotics Ltd
Unit 8, Darbari, Prow Park
Newquay, TR7 2SX
United Kingdom
Email: Enquiries@cyberstein.com
Website: www.cyberstein.com
If you have any questions about this privacy policy or how we handle your personal data, please contact us using the details above.
2. What Data We Collect
We may collect and process the following categories of personal data:
Information you provide directly
When you submit our enquiry form, you may provide:
- Name (required)
- Email address (required)
- Event start date (required)
- City (optional)
- Country (optional)
- Event name (optional)
- Event information (optional — any additional details you choose to share)
Information collected automatically
When you visit our website, we may automatically collect:
- Technical data — IP address, browser type and version, operating system, device type, screen resolution
- Usage data — pages visited, time spent on pages, referring website, click patterns, scroll depth
- Cookie and local storage data — as described in Section 5 below
3. How We Collect Your Data
We collect personal data through:
- Enquiry form submissions — when you complete and submit our online enquiry form
- Cookies and similar technologies — placed on your device when you visit our website (see Section 5)
- Server logs — our hosting provider (WP Engine) automatically records technical data about each visit
- Analytics tools — Google Analytics collects anonymised browsing data
4. Why We Process Your Data
We only process your personal data when we have a lawful basis to do so. The table below sets out our purposes and the corresponding legal basis under UK GDPR Article 6(1):
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Responding to your booking enquiry | Name, email, event details, city, country | Legitimate interests (Art. 6(1)(f)) — to respond to your request and provide our services |
| Entering into a contract for our services | Name, email, event details | Contract (Art. 6(1)(b)) — necessary for taking steps prior to entering a contract at your request |
| Website analytics and improvement | Usage data, technical data | Consent (Art. 6(1)(a)) — via cookie consent mechanism |
| Advertising conversion tracking | Anonymised conversion data | Consent (Art. 6(1)(a)) — via cookie consent mechanism |
| Ensuring website security and functionality | IP address, server logs | Legitimate interests (Art. 6(1)(f)) — to maintain website security and performance |
Where we rely on legitimate interests, we have carried out a balancing test to ensure our interests do not override your rights and freedoms. You can request details of this assessment by contacting us.
5. Cookies and Similar Technologies
Cookies are small text files placed on your device when you visit our website. We also use browser local storage for similar purposes. Below is a summary of the cookies and storage technologies used on our site:
Essential Cookies
These are strictly necessary for the website to function. They cannot be switched off.
| Cookie Name | Provider | Purpose | Duration |
|---|---|---|---|
wordpress_sec_* |
WordPress | Authenticates logged-in users and secures admin sessions | Session |
wordpress_logged_in_* |
WordPress | Identifies logged-in users across the site | Session |
wordpress_test_cookie |
WordPress | Tests whether the browser accepts cookies | Session |
moove_gdpr_popup |
GDPR Cookie Compliance (Moove) | Stores your cookie consent preferences (which cookie categories you have accepted or rejected) | 1 year |
Functional Cookies
These enable enhanced functionality and personalisation.
| Cookie Name | Provider | Purpose | Duration |
|---|---|---|---|
wp-settings-* |
WordPress | Stores user interface preferences | 1 year |
wp-settings-time-* |
WordPress | Records when preferences were set | 1 year |
elementor (local storage) |
Elementor | Stores page interaction data for popup and display features | Persistent |
Analytics Cookies
These help us understand how visitors use our website. All data is anonymised. These cookies are only set with your consent.
| Cookie Name | Provider | Purpose | Duration |
|---|---|---|---|
_ga |
Google Analytics | Distinguishes unique visitors by assigning a randomly generated identifier | 2 years |
_ga_* |
Google Analytics | Maintains session state and tracks engagement | 2 years |
_gid |
Google Analytics | Distinguishes unique visitors for each 24-hour period | 24 hours |
_gat |
Google Analytics | Throttles the request rate to limit data collection on high-traffic sites | 1 minute |
Marketing Cookies
These track the effectiveness of our advertising. They are only set with your consent.
| Cookie Name | Provider | Purpose | Duration |
|---|---|---|---|
_gcl_au |
Google Ads | Stores click information for ad conversion measurement | 90 days |
Managing Your Cookie Preferences
We use the GDPR Cookie Compliance plugin (by Moove Agency) to manage cookie consent on our website. When you first visit, a cookie banner will appear allowing you to accept or reject non-essential cookies. Cookies are grouped into three categories:
- Necessary — always active, required for the website to function
- Analytics — Google Analytics cookies for understanding site usage (require your consent)
- Marketing — Google Ads cookies for measuring advertising effectiveness (require your consent)
Non-essential cookies (analytics, marketing) will not be set until you give your consent. You can change your preferences at any time by:
- Clicking the cookie settings icon that appears on every page of our website
- Adjusting your browser settings to block or delete cookies
Your consent preferences are stored locally on our website and are not shared with any external service. Please note that blocking essential cookies may prevent parts of the website from functioning correctly.
6. Who We Share Your Data With
We do not sell your personal data. We may share your data with the following categories of third-party service providers who process data on our behalf:
| Provider | Purpose | Data Shared |
|---|---|---|
| WP Engine | Website hosting | Server logs (IP addresses, request data) |
| Google LLC (Analytics, Ads) | Website analytics and advertising conversion tracking | Anonymised browsing data, cookie identifiers |
These providers are contractually obligated to process your data only as instructed by us and in compliance with data protection law.
We may also disclose your personal data if required by law, regulation, or legal process.
7. International Data Transfers
Some of our third-party service providers are based outside the United Kingdom. Where your personal data is transferred internationally, we ensure appropriate safeguards are in place:
- Google LLC (United States) — transfers are protected under the UK-US Data Bridge, which provides an adequate level of protection for personal data as recognised by the UK Government
- WP Engine (United States) — transfers are covered by standard contractual clauses approved by the UK Information Commissioner
8. How Long We Keep Your Data
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected:
| Data Type | Retention Period | Reason |
|---|---|---|
| Enquiry form submissions (via email) | 12 months after last correspondence | To follow up on your enquiry and for reference if you contact us again |
| Google Analytics data | 26 months (Google default) | To analyse website performance trends over time |
| Server logs | Up to 90 days | Security monitoring and troubleshooting |
After these periods, data is securely deleted or anonymised so it can no longer identify you.
9. Your Rights Under UK GDPR
Under the UK GDPR, you have the following rights regarding your personal data. These rights are not absolute and may be subject to certain conditions:
Request a copy of the personal data we hold about you.
Request correction of inaccurate or incomplete personal data.
Request deletion of your personal data where there is no compelling reason for continued processing.
Request that we limit how we use your data in certain circumstances.
Request a machine-readable copy of data you have provided to us.
Object to processing based on legitimate interests, including direct marketing.
Where processing is based on consent, withdraw it at any time without affecting prior processing.
We do not use your data for automated decision-making or profiling.
To exercise any of these rights, please contact us at Enquiries@cyberstein.com. We will respond within one month of receiving your request.
10. Right to Complain
If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the UK supervisory authority:
Information Commissioner's Office (ICO)
Wycliffe House, Water Lane
Wilmslow, Cheshire, SK9 5AF
Telephone: 0303 123 1113
Website: ico.org.uk/make-a-complaint
We would appreciate the opportunity to address your concerns before you contact the ICO, so please reach out to us first.
11. Children's Privacy
Our website and services are not directed at individuals under the age of 16. We do not knowingly collect personal data from children. If we become aware that we have inadvertently collected data from a child under 16, we will take steps to delete it promptly.
12. Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes, we will update the "Last updated" date at the top of this page.
We encourage you to review this page periodically to stay informed about how we protect your data.
13. How to Contact Us
If you have any questions about this privacy policy, wish to exercise your data protection rights, or have concerns about how your personal data is being processed, please contact us:
Cyberstein Robotics Ltd
Unit 8, Darbari, Prow Park
Newquay, TR7 2SX
United Kingdom
Email: Enquiries@cyberstein.com